What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) which typically takes 3-9 days for delivery depending on the area. Sea shipment options are also available for bulk orders.
Do you support mix and match for different products?
Yes, we support mix and match orders. You can select various products from our catalog to create a consolidated order. We also provide one-stop sourcing solutions for items not currently listed.
Do you offer customization services like logo printing?
Yes, we provide comprehensive customization services including logo placement, custom colors, specific designs, and specialized packaging. Minimum Order Quantities (MOQ) apply based on the service required.
How are quality issues handled?
If any quality issues are identified, please contact us within 14 days of receiving the items with photographic evidence. We will review the case and provide an appropriate solution or replacement.
What are the available trade terms?
We support multiple trade terms including EXW, FOB, CNF, and CIF to accommodate different international shipping requirements.
What is the typical lead time for sending out goods?
For smaller orders (1-5 cartons), goods are sent within 5 days after payment. For bulk orders (20GP/40HQ containers), the lead time is approximately 12-14 days after payment confirmation.